5 easy steps to get rid of this annoying message, or in other words, how we dodged Mark and his ban-hammer.
We can’t review this website because the content doesn’t meet our Community Standards. If you think this is a mistake, please let us know. Seriously?
So this thing happened yesterday. After two months of posting quizzes on our Facebook page daily, we received the error “the content doesn’t meet our Community Standards”. Suddenly our whole timeline was gone except for our very first post. At first, it seemed like a ban. One of those bans that you most probably never know the reason, and you most certainly cannot do anything about. We started digging online for a solution while we were waiting on a response from Facebook.
With more than 2.38 billion monthly active users as of the first quarter of 2019 according to Statista, one must assume that all the money in the world cannot buy the perfect support and Facebook is no exception, right? Well not exactly. We tried a couple of reporting and feedback tools and then we realized, after some more digging that, while for personal accounts there is no option for a live chat with a Facebook representative, for business pages things are slightly different. And for good.
False positives: Learn to live with that
Mark and Co. are been constantly bombarded with concerns about privacy matters and are taking measures to address them which can potentially produce those false positive signals about inappropriate content. If the “Cambridge Analytica data scandal” doesn’t ring a bell then you should learn more about it. If you ask me, as far as privacy is in question, you already know the answer. Better safe than sorry.
How we managed to reach live support
Just head on to Facebook for businesses, take these 5 easy steps in our Infographic below and you will be presented with an option for live chat. Don’t get discouraged if you get a message like “we are experiencing a high amount of requests right now”. Just check back every half hour or so and the button to start the chat will be available. We submitted our request and within the stated 20-minute window, a representative was on chat with us. We laid out the problem and we were prepared for the worst. Fast forward a couple of hours and the problem was gone. We never got an official explanation about this glitch however I am pretty sure it was a false positive from the Facebook bot that flagged our posts as inappropriate according to the Community Standards. Better safe than sorry for Facebook is the real aphorism here.
This is how you can get around the nightmare of “the content doesn’t meet our Community Standards”.
To conclude, if your post or posts get flagged and you know that you didn’t do anything wrong, don’t get panicked. Take a step back, review Facebook Community Standards and once you are 100% certain that your content complies with them just follow the above steps. You will be asked to fill a couple of fields like your name, email, phone number, the page that you seek support for and the problem you are facing. Voila as the French would say.
If you found the information in this post useful, please share it along with our Infographic and spread the word. Remember, “Knowledge Is Power”.